Terms of service
General
We aim to provide clear and transparent terms so you can shop with confidence.
These Terms of Service apply to all purchases made on our website.
By placing an order, you agree to these terms, our Privacy Policy, and our Return and Refund Policy.
Product Information
We aim to provide accurate descriptions and images of all products. However, slight variations may occur due to differences in materials, craftsmanship or display settings.
All products are offered subject to availability.
Pricing and Payment
All prices displayed on our website include VAT based on the customer’s shipping country.
We reserve the right to update prices, promotions or product availability at any time.
Payments must be completed at checkout using the payment methods offered on the website.
Order Confirmation
After completing your purchase, you will receive an order confirmation by email.
If you do not receive this confirmation, please contact us at:
info@nordhau.com
We reserve the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing or if a product becomes unavailable.
Shipping & Delivery
Orders are shipped according to the information provided on our Shipping & Returns page.
Delivery times are estimates and may vary depending on the destination or the maker’s processing time.
Once your order has been dispatched, you will receive a tracking link when available.
Returns & Withdrawals
Returns are handled according to our Return and Refund Policy.
EU customers have a statutory 14-day right of withdrawal after delivery.
Some items are not eligible for return, including sealed goods opened for hygiene reasons, personalised items, made-to-order or final sale items.
Full details can be found in our Return and Refund Policy.
Faulty or Incorrect Items
If you receive a damaged, faulty or incorrect product, please contact us as soon as possible at:
info@nordhau.com
Please include details and photos of the issue. We will resolve the matter promptly and cover any necessary return costs.
Limitation of Liability
We are not liable for delays, losses or damages resulting from circumstances beyond our reasonable control, including transport issues, strikes or supply chain disruptions.
To the extent permitted by law, our liability is limited to the value of the order placed.
Intellectual Property
All content on this website, including images, text, branding and design, is protected by intellectual property rights and may not be copied, reproduced or used without written permission.
Privacy
Your personal data is handled according to our Privacy Policy.
Changes to Terms
We may update these Terms of Service from time to time.
The version displayed on this page is the one that applies to your purchase.
Contact
If you have any questions regarding these Terms, feel free to contact us at:
info@nordhau.com
Business Information
Nordhau Oy
Business ID: 3599295-1
VAT number: FI35992951
Pippurimyllynkatu 8
40530 Jyväskylä
Finland
Email: info@nordhau.com