Privacy policy
Last updated: June 5, 2026
Introduction
Personal Information We Collect
We may collect and process the following categories of personal information, depending on how you interact with our Services:
- contact details such as your name, address, email and phone number
- order and payment information including payment method, payment confirmation and transaction history
- account information if you choose to create an account
- items viewed, added to cart, purchased, returned or cancelled
- communications sent to our customer support
- device information such as IP address, browser type and device identifiers
- usage data such as pages viewed and actions taken on our website
- cookies and similar technologies used for functionality and analytics
How We Collect Personal Information
We may collect your information:
- directly from you when you place an order, contact support or create an account
- automatically through your device when browsing our website
- from service providers who assist with payments, shipping, analytics or customer communication
- through our ecommerce platform as part of running our store
How We Use Personal Information
To Provide and Improve Our Services
We process personal data on the basis of contractual necessity, legitimate interests, and where applicable, your consent.
We use personal information to:
- process payments and fulfill orders
- arrange shipping and handle returns
- maintain your account
- personalize your shopping experience
- provide customer support and respond to inquiries
Marketing (with consent where required)
We may send promotional emails or personalized recommendations.
You may unsubscribe at any time.
Security and Fraud Prevention
We may process information to protect our Services, prevent fraud and maintain account security.
Legal Compliance
We may use or disclose personal information to comply with applicable laws, regulatory requirements or lawful requests from authorities.
How We Share Personal Information
We may share your information with:
- our ecommerce platform provider
- payment processors and shipping partners
- technical and customer service providers
- marketing and analytics partners (with consent where required)
- legal authorities if required by law
- business partners in the event of restructuring or merger
We do not sell your personal data.
Third‑Party Services
Our website may include integrations or features provided by third parties.
We encourage you to review the privacy practices of these parties separately, as they operate under their own policies.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Data Security and Retention
We take reasonable measures to protect your personal information.
We retain data only for as long as necessary to:
- process orders
- provide customer service
- comply with legal obligations
- resolve disputes
- enforce agreements
Your Rights Under GDPR (EU/EEA Customers)
International Data Transfers
Your personal information may be transferred outside the EU/EEA.
When this happens, we rely on lawful transfer mechanisms that meet applicable data protection requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
The most recent version will always be posted on this page.
Data Controller Information
Nordhau Oy
Business ID (Y‑tunnus): 3599295‑1
Pippurimyllynkatu 8
40530 Jyväskylä
Finland
Email: info@nordhau.com
Cookie Policy
Our website uses cookies and similar technologies to provide essential site functions, improve your shopping experience and understand how our website is used.
Cookies are small files stored on your device by your browser. They help the website function properly and enable certain features such as remembering your preferences, keeping items in your cart, and ensuring secure browsing.
We use the following types of cookies:
Essential cookies
These are required for the website to function properly. They enable core features such as security, checkout, cart functionality and account login. These cookies cannot be disabled.
Performance and analytics cookies
These cookies help us understand how visitors use our website, which pages they visit and how they interact with the site. This information is used to improve functionality and user experience.
Preference cookies
These cookies remember your settings and choices, such as language, region or saved preferences, to make browsing smoother.
Marketing and advertising cookies
With your consent where required, these cookies may be used to display relevant product recommendations or advertising based on your activity on our website.
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website performance or limit some features such as checkout.